Store Policies

Store policies

Returns

Warranty:
All products purchased from BSwake.com carry the full manufacturer’s warranty unless sold as a “no warranty” item.  In the event that the manufacturer is no longer in business, BSwake.com will review your warranty claim and, at our discretion, help to provide an equitable solution.  All warranty claims may only be made by the purchaser on record.  Our policy is to repair or replace all warranty/defective product.  No refunds will be given on warranty claims.  The customer is responsible for all return shipping costs.  Please contact us regarding any warranty questions.

Returns and Exchanges:
We have a 1 Year Return Policy.  BSwake.com is committed to you being fully satisfied with your purchase.  If, for any reason, you would like to return any unused product, please follow these guidelines:

  • Items must be returned within 365 days from date of purchase.
  • Products must be in the condition in which you received them and in the original box and/or packaging.
  • Contact us for a Return Authorization number
  • Send the unused product back to us insured for the full value (FedEx, UPS, or USPS traceable only).
  • Customer is responsible for all return shipping costs.
  • Store credit in the form of a Gift Card will be provided on all returns received after 60 days from the date of purchase.

Upon inspection of returned product, BSwake.com, at its discretion, will issue a full or partial refund less the original shipping charges.  All returned items that were shipped under our Free Shipping promotion will be credited less the actual shipping costs.
Customer pays price difference and new shipping costs on exchanged merchandise.

Refused Shipments:
Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs.

Errors:
It is our intention to process each and every order with 100% accuracy.  Please accept our sincere apologies in advance for any errors.  Please contact us immediately to report the error.  We will promptly send out the correct replacement product and pick up the incorrect item at our expense.

Damaged Shipments:
Should you receive any product that has been damaged in shipping, please contact us immediately.  It is important that you do not discard the damaged packaging.  We will have the shipment carrier pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse.  All damage claims must be reported within five business days of receipt of goods.  Any claims reported after five business days are subject to denial.

Shipping

All orders placed Monday-Thursday before 1 PM (CST) will begin processing and ship within 24 hours*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday.   

*Holidays excluded.

The Board Shop will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.

The Board Shop uses UPS for delivery, and therefore are unable to deliver to P.O. Boxes.

During checkout, you will have the option of choosing an expedited form of shipping quoted from original UPS shipping rates. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.

Once your order has shipped, you will receive an email confirmation that will include the UPS tracking number for your package.

Shipping Offer:

  • Free Shipping offer is valid on all orders*.
  • Free Shipping method will be selected by BSwake.com.
  • Free Shipping offer is not available for International, Alaska, Hawaii, and Puerto Rico orders.  Orders being shipped to U.S. Minor Outlying Islands are also excluded.
  • Free Shipping does not apply to Express delivery upgrades.  Express upgrade options and charges available during checkout.
  • BSwake.com reserves the right to end or change this Free Shipping offer at any time.
  • *All SUP’s will have $150 shipping charge, and all boat towers will have $100 shipping charge, due to size.

Domestic Shipping Costs:
Shipping and handling charges listed at the cart level are based on products in the cart and the shipping address provided.  Puerto Rico and U.S. Minor Outlying Islands orders are considered “international” orders. BSwake.com reserves the right to limit quantities and or charge actual shipping charges on bulk orders and shipments over 20 lbs.

All APO, FPO, and P.O. Box orders are shipped via US Postal Service. 

Invalid or incorrect addresses are subject to an additional fee of $15.00 that will be charged to the credit card used to make the initial purchase upon notification from the shipment carrier the customer will also be charged for all outgoing and return shipping charges.  No refunds on shipping cost unless BSwake.com is responsible for the error.

Orders place by 1:00 PM Central are generally shipped the same day.  In the unfortunate event a product is out of stock, a BSwake.com sales rep will contact you. Orders after 1:00 PM Central will be shipped the following business day.

International Shipping Costs:

Shipping Costs – FedEx or US Priority Mail (3-7 Bus. Days)

 

 

 

Countries A
Germany, Italy, Belgium, France, Ireland, Netherlands, United Kingdom, Japan

Countries B
Austria, Denmark, Finland, Greece, Iceland, Norway, Portugal, Spain, Sweden, Switzerland

Countries C
Australia, New Zealand, China, South Korea, United Arab Emirates

International Shipping Charge

 

$49.95

$49.95

$59.95

*Additonal Charge for Snowboards & Skis

 

$25.95

$30.95

Cannot Ship

*Additional Charge for Wakeboard & Larger

 

$40.95

$45.95

Cannot Ship

       
       

 *Additional Charges will be added for the above items after your purchase is completed.  You will be contacted after your sale to verify the upcharge to your Credit Card.

 

International Shipping Information:

IF YOU ARE GOING TO VISIT THE USA, WE CAN SHIP ANY BRAND, ANY PRODUCT TO A US ADDRESS WITH FREE GROUND SHIPPING, SOME RESTRICTIONS APPLY. ** Special note to our Australian customers ** if you keep your order under $1000 AUD you will have little to no custom duties to pay.

 

Clearing customs can delay your shipment.  Shipping times do not include custom clearance:

  • Customer is responsible for all local duties and taxes. If for any reason duties, taxes, and other fees are not paid by the customer resulting in a charge to The Board Shop by the shipping company, The Board Shop will charge the customer’s account for these fees. These fees also include, but are not limited to, brokerage fees.
  • Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.

 

Brands that CANNOT be shipped internationally:

The following brands can only ship to the States (orders that are shipping to FORWARDING COMPANIES are not able to be processed with restricted items, please submit your order with an address that is from a Family Member or Friend that is within the US):

32, Analog, Anon, Burton, Dakine, DC, Emerica, Etnies,  Fox, GNU, Gravis, Lib Tech, Line, Marker,  Nixon, North Face, O’Neill, Oakley, Pro Tec, Quiksilver, Red, Reef, Ride, Rossignol, Roxy, Salomon, Tecnica, Thirty Two,  Vans, Volcom, Volkl, Liquid Force, Atomic, Armada, Connelly, CWB, Patagonia, Quicksilver, Rada, Ronix, Rome, RVCA, Smith

Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. 

 

 

Tax

All orders shipping to the state of Wisconsin are subject to a 5.5% Sales Tax.

Privacy

We at The Board Shop understand the importance of protecting your personal information. All of the needed steps have been taken in an effort to safeguard your personal information from loss, theft or unauthorized access. None of your vital information is stored anywhere in our system once a purchase is processed. All email addresses that are given voluntarily are not sold or shared, and will only be used for electronic marketing purposes directly related to The Board Shop.

We have enabled Google Analytics as well as Display and Search Remarketing. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. For more details on installing and uninstalling the add-on, please see the relevant help resources for your specific browser.

Thank you for your confidence!! We look forward to serving all your boarding needs.

Other

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to ensure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

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